CHANGES TO OUR PRACTICE
We would like to officially announce that we have now merged with Dr Bisarya's at Birleywood Family Practice and give a warm welcome to the patients joining us.
New Prescription Query Line
Due to extremely high demand on our telephones we have now opened a prescription query line, this line will be open Monday - Friday 11am to 2pm. Please call main switchboard on 01695 736150, and press option 2 within the opening times above.
Please note we cannot accept orders for repeat prescriptions over the telephone.
Changes for Sandy Lane and Birleywood Family Practice Patients (Dr Bisarya's)
The main numbers for Sandy Lane and Birleywood Family Practices will cease as of 1st April 2017.
Please use our main switchboard number on 01695 736150.
It's still not too late to have your flu vaccination!
Please call the surgery to book an appointment or to find out if you are eligible to have one.
Informing Patients of their Named & Accountable GP
The Department of Health have asked all practices nationally to inform their patients of their Named & Accountable GP.
Your named and accountable GP will be responsible for your overall healthcare.
If you have any preference to which named GP you prefer, please you can contact us and let us know. We will do our utmost to accommodate your request.
Please note that this does not restrict you from seeing any other clinician at the practice.
Skelmersdale Family Practice
The doctors and staff at Skelmersdale Family Practice are proud to offer the highest standard of patient-centred healthcare.
We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and feel free to give us feedback in the 'Have Your Say' section on this website.
Following patient requests, from the 1st July we have changed our appointment system to enable patients to book appointments four weeks in advance.
We ask all of our patients to understand how valuable our appointments are, if you are unable to attend please cancel your appointment with plenty of time so we can offer it to another patient.
A new way to get your medicines & appliances
The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.
What does this mean for you?
- If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.
- You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.
- You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive.
Is this service right for you?
Yes, if you have a stable condition and you:
- don’t want to go to your GP practice every time to collect your repeat prescription.
- collect your medicines from the same place most of the time or use a prescription collection service now.
It may not be if you:
- don’t get prescriptions very often.
- pick up your medicines from different places.
How can you use EPS?
You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. You can choose:
- a pharmacy.
- a dispensing appliance contractor (if you use one).
- your dispensing GP practice (if you are eligible).
Ask any pharmacy or dispensing appliance contractor that offers EPS or your GP practice to add your nomination for you. You don’t need a computer to do this.
Can I change my nomination or cancel it and get a paper prescription?
Yes you can. If you don’t want your prescription to be sent electronically tell your GP. If you want to change or cancel your nomination speak to any pharmacist or dispensing appliance contractor that offers EPS, or your GP practice. Tell them before your next prescription is due or your prescription may be sent to the wrong place.
Is EPS reliable, secure and confidential?
Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.
Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser.
For more information visit www.hscic.gov.uk/epspatients, your pharmacy or GP practice.
Our last patient survey showed that patients wish to know individual GP's availability. Please note that the table below does not take into account annual leave, training days etc.
|Dr Sur|| || ||√||√||√||√||√||√|| || |
|Dr Panikker||√|| √||√|| √||√|| ||√||√||√||√|
|Dr Hicks||√||√||√||√|| √|| √||√||√|
|Dr Jaidka||√||√||√||√|| √||√||√||√||√|
| Dr Bisarya|| || || || || || || || || |
|Nurse Clinician - Suzie||√||√||√||√|| √|| √||√||√|
|Practice Nurse - Juliette|| √|| √||√||√|| || || |
|Ad Nurse Practitioner - Elaine|| √|| √|| √|| √|| || || √||√||√ || √|
|Practice Nurse - Ruth||√||√|| || || || ||√||√||√||√|
|Health Care Asst. - Della|| √|| √|| √|| √|| √|| || √|| √|| |
|Health Care Asst. - Kerri ||√||√||√||√|| || ||√||√|| || |
Advice re appointments & prescriptions
Two common areas that cause grumbles are over the ability to get an appointment, and repeat prescriptions.
We are always looking at ways to improve our procedures and the current systems whilst they may not be the perfect answer for everybody do work well for most people.
Getting an appointment
There are a number of ways to get an appointment
1 Turning up at reception and booking an appointment later in the day or week
2 Via our website over the internet
3 By phoning the surgery
Some appointments are made available to book ahead up to 4 weeks in advance
Because it is important for someone who becomes unwell to be seen the same day some of our appointments are “Book on the day” and NOT freed up until that morning.
This does mean that to get such an appointment it is necessary to ring up once surgery opens in the morning at 08:30 – Sorry but there is no way of avoiding this!
Because we now have 2 or even 3 receptionists answering the phone to avoid keeping people waiting too long, appointments can fill up quickly.
Enough appointments are made available over a normal week – by Friday we sometimes have a few unused appointments. The difficulty arises when lots of people ring on a Monday, (or then Tuesday…), because they want to be seen sometime that week.
The biggest difficulty with these tends to be when these are requested after the review date, even with apparently stable problems need for medication does vary over time and it is necessary to have regular reviews – these are designed to ensure you are getting the most appropriate treatment (they are not designed to try to stop treatment, unless it is appropriate to do so).
Consider booking an appointment via the internet – you will need a PIN number and password – ask at reception
If you are able to plan ahead then consider a pre-bookable appointment – for these ring later in the day when the phones are quieter.
Internet and pre-bookable appointments do have to be limited in number so that people who need to be seen the same day have the opportunity to do so.
If you need to be seen the same day or wish to book an appointment for the same day then ring as soon as possible after 8:30 am
If you need to be seen the same day and there are no appointments left then you will be offered an “emergency appointment” – these are for genuine emergency problems only.
Consider whether your problem can be dealt with in a telephone consultation, most times when an examination is not needed these are appropriate to use, for example they are useful for reporting back after medication has been changed or started, for simple questions, and for sick notes as long as the doctor has seen you reasonably recently.
If you make an appointment – KEEP IT or if you are unable to attend or no longer need it then cancel in plenty of time to allow someone else to use it.
Consider whether you need to see the doctor or a nurse – our nurses are highly trained in the management of Diabetes, Asthma, COPD, Blood Pressure, Contraception etc. – most of the time they can deal with the regular management of these – if needed they have easy access to ask a doctor. Most patients needing a medication review could be seen by a nurse or nurse clinician.
Are you ready to see a doctor or nurse? – appointments can be wasted if you attend for medication review and have not had your blood tests done – it is also frustrating for you to be asked to come back. If you have been given a form for bloods use it, if you are due bloods and don’t have a form – ask for one.
Attend for medication review when it is due – it makes life very difficult for everyone when you ask for repeat prescriptions long after you were due to attend for review, especially if you have not had important blood tests done!
GMS / PMS 2014-15 Contractual Requirement for Patient Online Services - Statement of Intent
It is a contractual requirement for GP practices to offer and promote to patients: online booking of appointments, ordering of repeat prescriptions and by 31st of March 2015 access to summary information (as a minimum) in their patient record, subject to the necessary GP systems and software being made available to practices by NHS England
Current online patient services
GP system supplier – EMIS Web version – 4.09.0.0200
Plan to meet GMS / PMS 2014-15 Contractual Requirement for Patient online Service
This practice currently offers patients’ facilities to book, view, amend, cancel and print appointments online.
This practice currently offers the facility for all patients to order online, view and print a list of their repeat prescriptions for drugs, medicines or appliances.
This practice can now offer patients facilities to view online, export or print any summary information from their record, relating to medications, allergies, adverse reactions These dates are subject to the necessary NHS GP systems and software being available to the practice by NHS England.
(Site updated 17/01/2017)